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Server
Stories and Tipping
Mishaps
Submitted From:
anonymous
Some
restaurants have the "10 steps of service" in their training. There are
actually only four that matter, 1. Greet It 2. Seat It 3. Feed It 4.
Beat It !!
Submitted from
Molly
An ok
looking man, probably in his 40's, sat at one of my tables last week.
When I greeted him with a cheery 'Welcome, how are you today?', he
reponded properly and ordered his beer.
When I
returned with a frosty bottle and frostier glass, I asked him if he
might like to order an appetizer, at which time he replied 'You know, I
don't feel like looking at the menu. What's on it?'
Our menu
is 6 pages long. I had 5 other tables in any combination of ordering,
waiting, paying, eating, drinking, etc. As it turned out, he was simply
too vain to wear glasses, and refused to try and read the menu.
C'mon
guys, bring along a pair of reading glasses...it won't kill you, and
you'll be able to see just how beautiful we are!!
Submitted from
Joe
I was serving a table of 2 VIP's (our code word for the unsavory type
that makes you despair the minute you see them) and was being extremely
courteous and attentive as they were one of the two tables I had at the
moment. I come to they table and take their drink orders, finding out
they only want to drink water, but the lady at the table requires two
waters, with lemon of course. They continue to give me their entire
order, including appetizer, and dessert. I take care of them, making
sure their are no issues, reccommending they try a few of our best
sellers, inluding a steak. The younger male orders a steak, well done
of course. Their appetizer comes up, I takeit to the table, and
everything is perfect, waters are refilled. Five minutes after they
finish their appetizer, their entrees are ready, so I whisk it away to
their table, along with the Heinz 57 steak sauce the young man
requested (this alone made me shudder with fear). They finish up their
entrees with no trouble, and along comes dessert in a to-go box. The
older lady, obviously intrigued that her son ordered a steak, decides
that I should hand the bill to him, so that he can pay it. Upon opening
the check presenter, he looks at me and asks "Is this for real?" I
reply of course sir, that is your real bill. The mother laughs, takes
the check, and informs me she will be paying it. I sigh with relief,
realizing she might actually have a grasp on what tipping is and I
might still make money on this table. I get them a few bags for their
leftovers, wish them a great day, and pick up the check presenter after
they leave. The bill was 74.94.... they left me 75.00 even. Meaning,
that after tipout, I lost 2.94... God, I wish some people would either
learn some class, or stay at home, the proprietor of my restaurant is
rich enough, he doesn't need your money, so if you can't afford to tip
on an expensive meal, dine somewhere where you can afford to tip, or
where you aren't expected to, and save the rest of us the frustration!!!
Submitted by
hoppdj
a family came in for dinner. The in-laws, the three kids and the
parents. It was the father's birthday so all the adults ordered prime
rib dinners, appetizers and the children each had their own meals. All
the servers came around and sang happy birthday and we gave the man a
free dessert. Their bill was 128.39. I was given exact change. As they
were leaving, no tip was left on the table, so the manager asked if
their service was alright. "It was great! The best!" they said and
walked out.
Submitted by
Justin
usual night. last two tables. deuce of first daters.fine dining
restaurant. check total of $38. i drop the check after 1hr 25min. at
2hr 42m eyes locked hands held check untouched. other table, couple and
a 3yr old... from holand! excent service 13% tip. I know they meant to
be nice. unfortunately uninformed. due to the language barrier i had
little conversation w the kid. maybe that is for the best. the last
toddler i served i made cry by telling him about our chocolate "mouse".
dad laughed mom didnt!
Submitted by
Arizona
It's been a long day. The customer asks about specials, I smile, and
point to the happy hour menu he has in his hand. He asks, "Do I get
more beer in the bottle, or the glass?" "They're both 12 oz, sir" He
replies "Well, which is more beer?" He was serious. "Sir, it's a buck
50 either way...let's just throw caution to the wind and go for the
draft, ok?'
Submitted by
dredre
I once had
a lady tell me the the wine I poured in front of her, from a bottle I
opened at her table was not really that wine. She insisted I had filled
the bottle and corked it with a different wine. While I am not one to
argue with my customers I simply suggested a different wine. I believe
quite often peopple go out because they need to confront someone and a
benign server is the perfect victim.
Submitted by
momonii
One day at work during lunch one of the hostesses brought in this one
lady that comes in about two to three days out of the month along with
her husband. The husband is the type when his wife says one of her
smart-ass comments he just smiles as if to say " What are gonna do,"
She totally rules him. Anyways this lady like the booths and I had the
majority of them that day.So I knew I was gonna get her, and I did.
O.K. so this is what she does. I work in a buffet so she doesn't even
sit at her table to wait for her drink, she just goes and gets her
food, which is fine becuase i'll get it when she sits down, but noooo
she doesn't let
it be that easy because she'll get her food, set the plate on the table
and immedietly procedes to go to the drink station and get her own
drinks, which again, is fine because we have an open drink station,
serve yourself or your attendant will.The thing is she'll sit and I'll
get there and she'll say thing s like this: "I guess I'm my own
waitress today," Or "Guess I get the tip," and she'll partially direct
it to her husband which in turn will give that smile thing. Ugh! This
has happened on numerous occasions. So she comes in this time and I
didn't forget how exceptionally rude she was the last time. I was gonna
get her this time. Karma was about to greet this ladt in the face in
the form of security. I had seen her a couple of times before with a
bag and I had and I had personally seen her put things in the bag but
that wasn't enough. I needed a witness to help me with this one.
Anyways just recently really high strung supervisor had been hired and
he was a ticking time bomb so I knew I could put everything together.
So I brought her drinks to her table before she could even get it, and
she didn't like that because I went back to her table to see if they
needed anything else and the guy smiled and nodded no. She didn't even
look at me. Whatever I continued my buisness and watched from afar and
had anouther waitress also watch and of course she began to stick food
in the bag which had been placed in her purse. So we went to the
ticking time bomb and informeed him. I then continued my work and even
refilled his drink, all the security had been called and was on thier
way. I got A coke, went in the back and watched from the window. He!
He! They talked for a minute and then were escorted out. That was
totally worth not getting a tip. It actually made my day that I pulled
it off, and I felt like I got some kind of justice for us! 1 down 300
billion assholes to go. LOL
Hey
servers! Remember to request your FREE tip chart, and pass 'em out to
your customers!
Contact Me!!
if you have any questions, comments or suggestions!!
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